FAQS and Policies

Frequently Asked Questions

Do I need a doctor’s referral ?

No, you do not need a referral for treatments from Remedial Therapies SA. You simply need to call and make an appointment. Call us on 0413620320.

Is the treatment covered by Medicare or Private Health Fund?

If you have private health cover (extras) you may be eligible for a rebate from your Private Health Insurer for Remedial Massage.  Please contact your health fund to enquire about your rebate.

Do you have Hi-CAPS facility?

Yes.  HICAPS allows you to claim a rebate from your private health fund for most visits on the spot.  In some instances you may be able to make a claim online.

What can I expect during my first visit?

During your first visit we will ask you to complete an intake form to help us determine the best treatment option for you. We will ask you to provide us with your current and past medical history, including any medical conditions. Before starting the session, we will then discuss the proposed treatment with you.

You will have privacy to partially undress and lie down on the treatment table, with towels provided for coverage.

When we re-enter the room, we will adjust the towels and drape additional ones over you to protect your privacy and ensure your comfort. Only the areas being worked on at the time will be uncovered.

After the session, you will have time and privacy to get dressed. To achieve the best possible outcome, we will ask for your feedback and may prescribe some stretches or exercises for you to do at home.

Please drink plenty of water after your session to stay hydrated and avoid any headaches.

Do I have to remove my clothes for the treatment?

Our treatments are most effective when performed directly on the skin, so please be prepared to be treated in your underwear. We are specially trained in draping techniques and can discuss your options with you to ensure your comfort. Towels will remain draped over you during the treatment, with only the area being treated uncovered. If you feel uncomfortable at any point, please let us know. We can also provide massage over light clothing if necessary.

How long is each session?

Initial sessions usually take about one hour.  Any subsequent sessions are determined by your condition. These vary in time depending on your particular requirements. Treatments are usually 45 – 60 minutes. Although at times they may only last 30 minutes.

What are your costs?

Please refer to our pricing page for costs of sessions.

What is your cancellation policy?

We understand that life can be unpredictable, and we strive to be flexible when possible. However, to be respectful of both our other clients and the therapists, we require at least 4 hours’ notice if you need to cancel or reschedule your appointment. Cancellations or rescheduling requests made with less than 4 hours’ notice will incur a full fee charge for one hour.
Sufficient cancellation time allows us to offer the appointment slot to another patient who may be waiting for availability.

If you do not attend your scheduled appointment and do not notify us in advance, you will be charged the full fee for the appointment.

We appreciate your understanding and cooperation. Your adherence to this policy helps us to serve all of our clients effectively and ensures that time is not wasted.

Minors

Although our therapists have current working with children checks and National Police checks, we do not treat minors (under the age of 16).

Minors are not permitted in the clinic whilst the parent/guardian is receiving treatment.

Privacy Policy

Your personal and medical information is kept secure and confidential at all times. We comply with the Privacy Act 1988 and the Australian Privacy Principles 2014 as well as all other privacy provisions of applicable legislations.  Our practice only collects information that is necessary for treatment purposes and the safety of individuals. In addition to this, Information to third parties is only ever released with express written permission from the individual and/or unless permitted or required by law.

If your question is not listed here, please feel free to give Andrea a call on 0413 620 320 or Jeremy on 0413 579 067.

Patients with the following conditions may be assisted with Remedial Massage Therapy treatments.
Note that results from our treatments may vary for different individuals.